01
Customer correspondence workspace
Connect permitted email context to a customer record so handoffs start with the full story.
Communication
Build more with Gmail.
Send and receive emails, manage labels, and access Gmail messages via Gmail API. Shape those capabilities into a system that fits your team.
Build concepts, not preinstalled apps. Provider plans, permissions, and API availability apply.
The possibilities
What could you build?
02
Inbox-to-action queue
Turn selected messages into reviewable follow-up work instead of another unread folder.
Start with the customer correspondence workspace.
Keep the first version small enough to test with the people who will use it.
- 01Gmail
- 02Customer correspondence workspace
- 03Reviewed next action
- 01
Choose the first job
Use the first idea as your brief: Connect permitted email context to a customer record so handoffs start with the full story. Name the person responsible and the information they need to act.
- 02
Confirm access before connecting
Limit mailbox access and retention. Require approval before sending; do not assume a connected mailbox is a shared inbox.
- 03
Shape the app with Scout
Use the starter prompt below. Ask Scout to propose the records, source field mapping, views, and access rules. Preview sample data before connecting Gmail; keep source IDs so records stay traceable.
- 04
Pilot, then expand
Test with a small approved dataset and a least-privileged user. Check missing records, revoked access, repeated events, and failed requests. Enable live writes or messages only after the responsible owner approves the workflow.
Start with this prompt
Paste into Scout, then adapt it to your team. Do not paste credentials or private customer data.
Create this app with Gmail: Customer correspondence workspace. Connect permitted email context to a customer record so handoffs start with the full story. Start with sample data and a small, approved set of records. Before connecting live data: Limit mailbox access and retention. Require approval before sending; do not assume a connected mailbox is a shared inbox. Propose the data model, access rules, and source-to-app field mapping before implementation. Add source links, a last-updated time, and clear empty and connection-error states. Keep credentials out of client code. Require human approval for external messages, source changes, or money movement. Test duplicate events, revoked access, and recovery before publishing.
Make it work your way.
Start with Scout, or map the first build with our team.