How Waterloo Records changed the way it operates
The operating model stayed recognizable. The systems underneath it became simpler, connected, and easier to change.
Waterloo had been running the floor on an MS-DOS-era POS and inventory system since the eighties. It worked, but every modern requirement (online sales, modern card readers, real reporting, integrations) required workarounds the team had outgrown.
A Path POS surface, a unified product database, and a Path-built storefront, running on contemporary hardware, all reading from one inventory of truth.
The store kept its identity and its workflows, on a stack that can support the next forty years instead of fighting them.